Terms and Conditions
There will be no exceptions to the listed Terms and Conditions. Terms and Conditions may be updated at any time without notice or warning. Please do not hesitate to email me at info@impressivefocus.com if you have any questions.
All work undertaken is subject to full payment before any work begins. Payment of your order states that you have agreed to these Terms and Conditions and that you are contracting this/these project(s) to Shamya White via Impressive Focus. The payment is not refundable under any circumstances. Refunds will only be sent if you have overpaid or purchased services beyond your needs. Refund will only be sent via PayPal. I will not mail checks, money orders, etc. You are more than welcome to discuss the items you plan to purchase with me beforehand to avoid this.
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It is your responsibility to provide me with your documents in a timely manner. Any documents or information you wish to provide must be delivered to me within two days of your payment (including weekends). If the documents are not provided to me within two days, I will have to restart the turnaround time since I would not have time to complete a résumé and/or any accompanying documents. In addition, any information you would like added would need to be provided to me within this timeframe. Should you provide any additional information past this date, the turnaround time would restart.
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I can turn down any client/potential client if the service is not feasible or for any other reason at my discretion. The process can be terminated at any time during the process. If I do not believe that I am the right person to assist you, your money will be refunded. I will refund the money if you have already paid and I am not able to help you. If situations change and I am unable to take on new business, your money can be refunded, including any or all parts of a package.
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I will always strive to send your documents on time unless there is a prior arranged agreement/emergency, in which you will be notified beforehand. If your documents are not in your inbox by 11:59pm (EST) on the estimated due date, please check your spam box. Please add my email address (info@impressivefocus.com) to your address book and/or revise your spam filter settings to allow attachments.
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If you pay and do not respond to emails, I am not responsible for delays in the process. I will always email you at least twice (once when I receive your payment and at least once more), but you will be responsible for getting the documents to me. The turnaround time will restart if I do not have the information within two days from the time the process begins.
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I am not responsible for any actions by your employer under any circumstances, including regarding your LinkedIn profile (if applicable).
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If you make any changes to your résumé or any other documents which I wrote after I have sent it to you, it will no longer be my work. I will not take credit for any résumé which has even simple changes. If you need any changes made, I will be more than happy to make changes with the purchase of a Résumé Update.
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You must email me after payment is made to ensure that I have your payment and all of your documents. If you do not email me, I will not be responsible for any delays in the process. I will reply to all emails with documents attached and payment notifications, so if I do not reply, you will know that I have not received it. Also, if your payment is processed in someone else’s name, please email me to confirm that the payment is for your résumé.
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All of your information will remain strictly confidential. I write every résumé myself; therefore, your résumé and information will not cross though anyone else's hands. I will not sell or transfer your information at any time whatsoever.
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I reserve the right to omit any information or data provided that I believe will hurt your job search. However, if you insist that such information remain on your resume, I will do so upon your written request.
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I am not responsible for keeping résumés on file. It is important for you to backup your files so you will have a copy. I generally keep résumés on file for two years, but that can change due to unforeseen circumstances and it is not guaranteed.
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If you pay for the services and do not provide me with your documents, you will not receive a refund. Payment was made for the service that you were interested in at one time. I will provide you with an electronic gift certificate for that amount that you paid. This e-certificate can be given to a friend or family member, you can sell it, or you can use it at a later date. If you sold or gave the certificate away, you must inform me of the name of the person who will be using it. The e-certificate must be presented when the services are ready to be used. It cannot be copied or reproduced.
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Your résumé and any additional documents will be sent via email in either Word, PDF, and/or Plain Text formats. I do not provide hard (printed) copies.
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Each résumé [and other professional document] will be proofread thoroughly, but it is your responsibility to review your document(s) as well. If you find any errors, I will be more than happy to make the changes for you. I will not be responsible if you submit your documents to employers prior to reviewing it.
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In order to keep my fees low and give each client the personalized service they deserve, all services that are provided are virtual services. I do not provide phone consultations and will not change this under any circumstances.
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I, Shamya White, along with Impressive Focus, LLC, am not liable for anything whatsoever, regardless of what the subject or issue may be. Any tips I give are in good faith. I am not liable for any loss that happens by following my recommendations. I am not a career coach, so there are some questions that I cannot answer.
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I cannot guarantee that you will get a job or interviews with your résumé. My clients have seen a drastic difference with their new résumé and have been extremely successful. It is your responsibility to apply to jobs within your abilities and represent yourself in any job interviews.
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These terms and conditions are governed by the laws of the United States of America and the laws of the State of Georgia.